In today’s world, there is seldom any shortage of conflict, both in the global arena and in people’s personal lives. Fortunately, recent years have seen tremendous strides in the field of conflict resolution, which have given rise to new and effective methods for making peace.
This website is devoted to the ever-evolving field of conflict resolution. Here, readers can learn about the latest methodologies for resolving disputes, both big and small.
From historical examples of successful peace-making efforts to personal reconciliation techniques, this site aims to provide readers with insightful essays and commentary on how to make the world a better, more peaceful place.
Compromise is one of the most common and popular conflict resolution techniques, and that is for some good reasons. With compromise, there is no winner or loser in a conflict as both parties walk away with something they desired. Compromise also depicts parties as being mature and rational.
It’s not a popular idea, but conflict in life is normal. Conflict itself is not inherently positive or negative, but the responses can be. When positive, resolution occurs, and people grow. When negative, interruption leaves people in pain or anger.
When in the workplace, management establishes goals. People with differences work together to meet that goal. Conflict is inevitable. Sometimes, a third party must step in to aid the resolution. That third party is the human resources professional.
Role of Human Resources
Experts recommend that HR professionals step in when one of the following occurs:
Employees' jobs are at stake.
A conflict escalates to the point where it becomes personal.
An organization’s morale or success is suffering.
Disagreement must never escalate to a point where it becomes damaging to a company. Situations like this demand HR professionals have conflict resolution training.
Professional Trust
HR professionals should always foster a feeling of trust with the organization. They are the employees who are the advocate for all. An HR professional must be approachable by any employee.
Head It Off
Conflict avoidance must never occur. Avoiding conflict allows it to grow out of control. When that develops, it’s more difficult to reach a solution. It’s not impossible; it’s more complicated.
Feeling Safe
A safe and private place to talk is vital to find. Conflict resolution must never occur in a public forum. It needs to happen in a confidential area like a meeting room or an office safe from gossip.
Resolution Begins
HR professionals have steps to take to ensure a healthy and reasonable resolution. The first step is to ensure company policies and procedures are clear and consistent. Perceived unfair treatment can destroy negotiations fast.
Part of the Solution
HR is an advocate for all involved. The department must be part of the solution and not the problem. When conflict arises, employees trust that HR is there to help.
Be Open-minded
All parties involved must practice active listening, it’s especially important for the HR professional. As a neutral third party, all perspectives need seeing to find the truth of the matter. Not intending to, one side overlooks the other's viewpoint. People are different and have different hobbies, such as writing, reading, and forex trading.
Verify Everything
An investigation is necessary. It does not have to take forever, but a snap decision resolves no conflict. HR must look into what happened. Human resources must approach each dispute without prejudging. HR should call upon outside help when necessary for legal protections.
Post Resolution
HR ensures that all employees are accountable for resolution. Participants establish goals. Involved parties have options presented to meet these goals. These options are created by all involved, so all parties contribute to the solution.
Follow-up
Human resources must always follow-up with all employees involved. Sometimes, situations in life change and bring back bad feelings. Conflicts can also reveal if policies and procedures need clarification for future issues.
Conclusion
As stated before, conflict is always present. Yet, a healthy and fair resolution is possible. Working together is great; succeeding together is better.
As developed by Ralph Kilmann and Kenneth Thomas, there are five mechanisms of resolving conflicts, and these are collaborating, accommodating, compromising, defeating, and avoiding. These strategies were developed on the basis of the assumption that human beings choose how assertive or cooperative they want to be during any conflict.
Typically, a conflict resolution process involves seven or so necessary steps. These include identifying the problem or issue that is causing the conflict, understanding the interests of the conflicting parties, listing possible solutions, evaluating the options, selecting the options, documenting the agreements, and agreeing on evaluation, monitoring, or contingencies.
